How quickly can I get a remote scheduler for my agency?

Our typical onboarding process takes approximately 2 weeks from initial consultation to having your remote scheduler fully operational. This includes needs assessment, matching, training on your specific workflows, and integration with your team.

What happens if my remote scheduler isn't a good fit?

We maintain a 97.3% client retention rate because we focus on proper matching. However, if you're not satisfied, we offer replacement remote schedulers upon request under our monthly contract terms with no long-term commitment required.

Are there any hidden fees or long-term contracts?

No hidden fees or long-term commitments. We operate on monthly contracts with straightforward billing, allowing you to scale up or down based on your agency's needs.

Is my patient data safe with a remote worker overseas?

Yes. Every TeamUp team member is HIPAA-trained before they start with your agency. They know what patient data they can and cannot share, which communication channels are approved, and how to handle sensitive information the same way your in-house staff would be required to.

Do your remote staff actually know AxisCare or WellSky, or will I have to train them?

They already know it. Our team members are trained in AxisCare and WellSky before placement. Most agencies see their remote scheduler managing the live schedule independently within the first few days. No ramp-up period. No errors while someone figures out the system.

Can my remote scheduler handle after-hours and weekend coverage?

Yes. Call-offs happen at 6am on Sundays. Our schedulers cover evenings and weekends, answer calls live, confirm replacements before a shift goes uncovered, and document everything for your team to review in the morning. Your agency doesn't stop running at 5pm, and neither does your scheduler.